Start a conversation

It's Asking Me to Pay and I Already Paid

If you're a bundle customer, you can only watch courses included in your bundle. If you try to choose courses outside of your bundle, it will prompt you to pay. If you're a custom or unlimited package customer, you may be signed into a duplicate account. Please ensure you're logged into the right account, and contact us if you can't resolve your issue!

  • You Don't Need to Pay Twice

    If you purchased the Custom State, A la Carte, or Unlimited Hours packages, you can continue to watch courses as long as you have credits in your account or your unlimited access is still active.  If ...