When you receive a duplicate transaction error, the system is trying to prevent duplicate transactions from happening - the last thing we want is to bill you twice. When this error occurs, the transaction has probably already gone through, but for some reason, you didn't get the confirmation message.
There are a few places to check whether or not your transaction went through:
Dashboard: Your signed in dashboard will show all of your access in blue "pills" at the top of the page underneath the welcome message. If you don't see your credits or package there, the transaction likely didn't go through.
My Account: Go to your My Account page and scroll down to your receipts. You will have a receipt if the transaction went through.
Email: Check your email and search for messages from LexVid. Receipts are emailed immediately after each purchase.
If the transaction didn't go through, go back to the packages page, select your product, and fill out the payment form again. If that doesn't work or if you somehow have a duplicate transaction, contact customer service and they will take care of you.
Bryan M.
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